FAQ – ONLINE STORE

1. How does it work?

Our collection pieces are available directly through our ONLINE STORE. Choose your favorite design and order it in your preferred size (34–44). All our products are made-to-order, which means production starts only after you place your order.

2. What sizes are available?

We offer standard sizes from 34 to 44. Please consult our SIZE CHART to select the correct size. The length of the pieces may also be specified in the detailed view of the item. Note that we do not offer adjustments for ONLINE STORE orders. If you require a more customized fit, a unique design, or a size outside this range, please explore our MADE-TO-MEASURE or BESPOKE services.

3. What does "made-to-order" mean?

Made-to-order means that every piece is created specifically for you after your order is placed. This ensures the highest quality and promotes sustainable production practices. Keep in mind that this also impacts delivery timelines and that items cannot be returned.

4. How long does delivery take?

Since all our pieces are handcrafted and made-to-order, production usually takes 12-16 weeks, depending on the design and current workload. Shipping times depend on your location.

5. Can I return an item?

As our products are individually crafted, we do not accept returns. However, if there is a manufacturing issue or defect, please contact us within 5 days of receiving your order, and we will find a solution.

6. What payment methods do you accept?

We accept credit cards, PayPal, bank transfer. Installment payments are not available. Full payment is required at the time of purchase.

7. Are all pieces handmade?

Yes, all our pieces are meticulously handcrafted, which makes every item unique. Variations are an inherent part of our process. For example, our Eco-Print pieces are created using real leaves in a complex printing process that results in truly one-of-a-kind patterns, as no two leaves are identical. Similarly, our embroidered pieces are hand-stitched, and each design may feature subtle differences, reflecting the artisanal craftsmanship behind every item. This uniqueness is what makes our collection so special.

8. What if I’m unsure about sizing?

If you’re uncertain about your size, we recommend choosing a larger size and taking the item to your local tailor for adjustments. This ensures the best possible fit for you.

9. Do you offer international shipping?

Yes, we ship internationally! Shipping costs vary depending on your location and will be calculated at checkout. Orders over €500 within the EU qualify for free shipping. Please note that additional charges such as customs duties or import taxes may apply depending on your country’s regulations. These fees are handled by the local authorities and are not included in your order total.

FAQ – ATELIER LINE

1. What is ATELIER LINE?

Our ATELIER LINE offers a selection of exclusive designs that are meticulously handcrafted for you. This ensures you receive a unique piece that embodies the highest level of artistry and attention to detail.

2. How does the process work?

• Step 1: Browse the ATELIER LINE and explore examples of dresses and pieces we’ve already created for other clients.
• Step 2: Select a design that resonates with you and contact us via email with your preferred size.
• Step 3: We will confirm the details and begin crafting your piece.
Please note that while you choose the design, slight variations such as floral arrangements or thread placement, are natural due to the handmade nature of the process.

3. Can I customize the pieces from the ATELIER LINE?

You can order our ATELIER LINE pieces in standard sizes without any further modifications. If you're looking for something more personalized in terms of fit or design, please explore our MADE-TO-MEASURE or BESPOKE services.

4. How long does it take to produce a piece?

Each ATELIER LINE piece is crafted by hand and requires 12-16 weeks to complete. The timeline may vary depending on the complexity of the design and our current workload.

5. Are these pieces available in all sizes?

You can order any ATELIER LINE design in standard sizes 34 to 44. Please refer to our SIZE CHART for accurate measurements. If you are unsure about your size, we recommend selecting a larger size and having it adjusted by a local tailor. If you need a size beyond this range, we invite you to explore our MADE-TO-MEASURE or BESPOKE services.
6. Why is there variation in your pieces?
All our pieces are made by hand, which means no two pieces are exactly alike. For instance, the placement and composition of floral bouquets may differ slightly, ensuring every item is unique and personalized for you. This artisanal approach is part of what makes our work so special.

7. What is the price of an ATELIER LINE piece?


Prices for ATELIER LINE pieces vary depending on the design and complexity. Most pieces range between €3,500 and €5,500. Short dresses start from around €2,500, while fully embroidered gowns, such as the Original Dress, can go up to €8,200. Tops are typically priced at around €1,500. Contact us for a detailed quote on your chosen design.

8. Can I return or exchange an ATELIER LINE piece?

As all pieces are handcrafted and made-to-order, we cannot accept returns or exchanges. However, if there is an issue with the quality or craftsmanship, please reach out to us within 5 days of receiving your piece, and we will address your concerns.

9. Do you ship internationally?

Yes, we offer international shipping for all ATELIER LINE pieces Orders over €500 within the EU qualify for free shipping. Shipping times will be communicated to you once your piece is completed. Depending on your country’s regulations, your order may be subject to additional charges such as customs duties or import taxes. These are processed by local authorities and are not included in the checkout total.

10. How do I place an order?

To place an order for an ATELIER LINE piece, simply contact us via email with the name of your chosen design, your preferred size, and any additional questions you may have. We will confirm the details and guide you through the next steps.

FAQ – MADE-TO-MEASURE

1. What is MADE-TO-MEASURE?

MADE-TO-MEASURE allows you to take an existing design and have it tailored specifically to your measurements. This service ensures a perfect fit while maintaining the original design of the piece. It is available for both our ATELIER LINE and COLLECTION pieces.

2. How does the process work?

• Step 1: Select a design from our ATELIER LINE or COLLECTIONS.
• Step 2: Provide us with your measurements. This can be done remotely, or in person at our studio at Lago Maggiore, Italy.
• Step 3: We craft your piece based on your measurements, ensuring a precise fit.
• Optional: For remote orders, we may decide to create a test garment (mock-up) to refine the fit before producing the final piece.

3. Can I customize the design?

MADE-TO-MEASURE focuses on tailoring the fit to your measurements. Design alterations are not included in this service. For fully personalized designs, please explore our BESPOKE service.

4. How long does it take to produce a MADE-TO-MEASURE piece?

Production for MADE-TO-MEASURE items typically requires 12-18 weeks, including the creation of a mock-up (if necessary) and the final piece. Timelines may vary depending on the complexity of the design and our current workload.

5. What if I can’t visit your studio for fittings?

If you’re unable to visit our studio, don’t worry! Our remote process is designed to ensure accuracy. We will guide you through taking your own measurements and may provide a test garment for further adjustments. However, please note that minor post-delivery adjustments may still be required. We recommend consulting a trusted local tailor for these final refinements.

6. What sizes can be accommodated?

MADE-TO-MEASURE is available for all sizes, as each piece is tailored to your unique measurements. If you are outside the standard range (34–44), this service is ideal for ensuring a flawless fit. However, please note that certain designs may not be suitable for every body type due to their inherent structure or styling. If you have specific concerns about the fit of a piece, we encourage you to contact us for advice or guidance before placing your order. Our team is happy to assist in selecting the most beautiful design for you.

7. What happens if my measurements change during production?

We rely on the accuracy of your measurements to create a perfectly fitting piece. If your measurements change during the production timeline, it is essential to notify us as soon as possible. Adjustments to the design may be possible but could result in additional costs if production has already begun.
We strongly recommend maintaining your measurements during this period, especially if the piece is intended for a specific event like a wedding or special occasion. For minor adjustments after delivery, we suggest consulting a trusted local tailor to ensure the best fit.

8. Why is there a mock-up process?

The mock-up process is an optional step for remote orders to ensure the perfect fit. A test garment is made using cotton material, allowing adjustments before the final piece is crafted in the chosen fabrics. Whether a test dress is created depends on the complexity of the design and our professional assessment of its necessity. We will communicate this decision to you during the ordering process.

9. How much does MADE-TO-MEASURE cost?

Prices for our MADE-TO-MEASURE service vary depending on the design and complexity of the tailoring. The additional cost for this service typically ranges between €600 and €1,000 for individual pieces such as tops or bottoms, and between €1,100 and €1,500 for dresses or coordinated sets. Contact us for a detailed quote for your specific piece.

10. Can I return or exchange a MADE-TO-MEASURE piece?

As all pieces are handcrafted and tailored to your measurements, we cannot accept returns or exchanges. However, if there is a manufacturing defect or quality issue, please contact us within 5 days, and we will address the problem.

11. Do you ship internationally?

Yes, we ship internationally! Orders over €500 within the EU qualify for free shipping. Shipping times will be communicated once your piece is ready for dispatch. Additional customs duties or import taxes may apply depending on your location. These are determined by local authorities and are not part of the order price.

12. How do I place an order?

To place a MADE-TO-MEASURE order, choose your desired design and contact us via email with your measurements and any additional questions. We will confirm the details and guide you through the process.

FAQ – BESPOKE

1. What is BESPOKE?

The BESPOKE service offers the ultimate personalized design experience. We collaborate with you to create a one-of-a-kind piece tailored entirely to your vision. From the initial concept to the final fitting, every detail is customized to ensure your dream outfit is brought to life.

2. How does the process work?

• Step 1: Initial Consultation
We begin with an in-depth consultation, either in person at our studio at Lago Maggiore, Italy, or remotely. During this session, we discuss your ideas, inspirations, and preferences, including materials, colors, and design elements.
• Step 2: Concept Design
Based on our discussion, we create sketches and present fabric samples for your approval.
• Step 3: Measurements
Your exact measurements are taken, either in person or remotely, to ensure a perfect fit.
• Step 4: Test Garment (Mock-Up)
A prototype of your design is created using simple cotton. This allows us to refine the fit and design details before crafting the final piece.
• Step 5: Final Production
Once the mock-up is approved, we create the final garment, using the chosen materials and incorporating all design elements.
• Step 6: Final Fitting and Delivery
Your BESPOKE piece is completed and delivered, with the option for a final fitting if needed.

3. How long does a BESPOKE piece take to produce?

BESPOKE garments typically require 16–24 weeks, depending on the complexity of the design, material availability, and the number of fittings required. We will provide an estimated timeline during the consultation process.

4. Can I design anything I want?

While we aim to bring your vision to life, our expertise allows us to guide you in choosing materials and designs that are both aesthetically pleasing and technically feasible. Certain limitations may arise based on fabric properties, structural considerations, or timelines, but we will work closely with you to find the best solution.

5. What sizes can be accommodated?

BESPOKE is designed for all body types. Each piece is crafted to your exact measurements, ensuring a flawless fit regardless of size or shape.

6. Why is there a test garment (mock-up)?

The mock-up process is essential in BESPOKE tailoring to refine the fit and design before working with the final fabrics. This step ensures the highest level of precision and minimizes any need for adjustments later.

7. How much does Bespoke cost?

Bespoke pieces are individually designed and crafted with the highest level of detail, from custom fittings to hand-finished elements. The process involves extensive tailoring and exclusive materials. Tops start at €4,000, while dresses and coordinated sets begin at €7,000. A detailed quote will be provided during the consultation phase.

8. Can I return or exchange a BESPOKE piece?

BESPOKE pieces are highly personalized and cannot be returned or exchanged. However, if there are any issues with craftsmanship or quality, please contact us within 5 days of receiving your piece, and we will work to resolve the matter.

9. Do you ship internationally?

Yes, we offer international shipping for BESPOKE garments. Orders over €500 within the EU qualify for free shipping. Shipping timelines will be communicated once your garment is completed. Please note that additional charges such as customs duties or import taxes may apply depending on your country’s regulations. These fees are handled by the local authorities and are not included in your order total.

10. What happens if my measurements change during production?

We create your garment based on the measurements you provide to ensure a perfect fit. If your measurements change during the production process, please inform us as soon as possible. In some cases, adjustments may still be possible, but additional costs could apply if production is already underway.
We strongly recommend maintaining your measurements during this period, especially if the piece is intended for a special event such as a wedding or formal occasion. For minor adjustments after delivery, we advise consulting a skilled local tailor to achieve the best fit.

11. What if I can’t visit your studio for fittings?

If you are unable to visit our studio, the entire process can be conducted remotely. We guide you through taking your measurements and provide a test garment for fitting adjustments. However, we recommend working with a trusted local tailor for final refinements if additional adjustments are needed after delivery.

12. How do I place a BESPOKE order?

To begin your BESPOKE journey, contact us via email to schedule a consultation. From there, we will guide you through every step of the process, ensuring your vision is realized with care and precision.